Course Details

In today’s working environment, speaking in English is absolutely necessary and unavoidable. Unfortunately, many avoid speaking in English because they lack confidence and are trapped in a negative reinforcing cycle. This adversely impacts corporate image and customer satisfaction. The objective of this programme is to break the negative reinforcing cycle and start a positive reinforcing cycle by encouraging participants to speak in English regardless of grammar, pronunciation and vocabulary mistakes. However, participants will also brush up on some basic English grammar. At the end of the programme, they will be able to speak English with more confidence and style.

Course objectives:

• Overcoming the Fear of the English Language
• Stand Up and Speak
• Subject-Verb Agreement
• Office Interactions
• Simple Present and Present Continuous Tense
• Simple Past and Past Continuous Tense
• Telephone Conversation Skills
• Customer Interactions