Business Training Courses in Petaling Jaya

Course Details

This program is designed for Telesales Executives and their Team Leaders. Telesales professionals are a unique breed that has to be thick skinned to deal with objections and rejections. They need amazing self-discipline, self-motivation and resilience to keep moving forward through the smoke screen of objections to finding sales day in and day out. They need to be professional listeners and eloquent speakers. They realise that they can only survive in this high-pressure environment if they begin to look at the world through their customers’ perspective and act accordingly. They employ proven rapport building telephone techniques to gain trust and prosper. They are masters at the ability to create pictures in the prospect’s mind through what they say and how they say it. To top it all off, they require razor sharp consultative selling skills to solve customer problems through offering the most beneficial solutions.

Program Objectives

• Get past the gatekeeper with strategy and confidence.
• Understand the elements of successful telephone communication and improve skills in this area.
• Learn how to lead into cross-selling and upselling.
• Improve questioning and listening skills.
• Identify customer’s real needs and match with appropriate benefits.
• Sharpen their closing skills in order to clinch the sale.
• Handle objections effectively and treat them as new opportunities.
• Build better relationships with difficult prospects using empathy.
• Recognize each prospect’s unique telephone personality and tailor offering accordingly.
• Seek buying signals and act accordingly.

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Course Details

Customers are the life-line of any business, as such providing great customer service is critically important and therefore keeping your customers satisfied needs to be the top priority. This training session takes a practical approach in terms of enhancing behavioural skills that are imperative for Service professionals to perform their function confidently. Good Service is really good selling! Both pursuits require sound and strategic planning and preparation. They both require us to sharpen our personal communication skills and product knowledge. This 100% activity based session is designed to help participants to service and prosper through a service driven culture. The activities are easy to participate in and quick at generating meaningful discussions and skill improvement among participants. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of service.

Program Objective

• Understand the elements of successful customer communication and improve skills in this area.
• Structure customer contact more effectively.
• Improve questioning and listening skills.
• Identify customer’s real issues and match with appropriate solutions.
• Build better relationships with customers using empathy.
• Recognise each customer’s unique personality and tailor dialogue accordingly.
• Identify their own stress triggers and develop action plans to overcome them.
• Learn how their own body language can improve communication with customers.
• Understand the importance and impact of the telephone as a service tool.

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Course Details

Emotional Intelligence (EI) in the workplace is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximise effectiveness have a stand-out advantage in any organisation. Research has shown that high EI skills are the distinguishing characteristics that separate star performing executives from average ones. Enhancing leaders' EI skills enables them to lead with courage, demonstrate their passion, grow and retain talented leaders, and empathise with people while humanely challenging them to meet demanding business goals. Whether you are a formal manager or want to increase your individual performance (or both), this training program will teach you the foundational principles and brain science of Emotional Intelligence (EI). In this emotional intelligence training program, you will increase your personal leadership by learning how to manage your emotions in your most difficult moments, enabling you to perform and lead at your best, and connect with others in a more meaningful way.

Program Objectives

• To understand the elements of Emotional Intelligence
• To increase your understanding of different aspects of human behaviour
• To understand how to manage your own emotional reactions to achieve desired results
• To learn how to communicate with and motivate others, based on understanding their emotions
• To gain awareness of how to increase morale and inspire high performance
• To learn to deal with daily work and personal pressures more productively
• To be aware how to demonstrate empathy in most situations
• To be able to build strong open, honest relationships

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Course Details

Speaking in front of an audience (classmates, colleagues, clients) is a daunting experience. Guruu tutors will help you identify your strengths and weaknesses when it comes to public speaking and delivering presentations. From how to handle nerves to speaking clearly and giving presentations, this step by step course will be sure to turn you into the most effective orator you can be.

Content:

• Building confidence (breathing exercises, tips to relax before a presentation)

• Body language and tone inflections

• Structuring a presentation

• Delivering an effective argument

• Creating the perfect slides

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Course Details

We offer advanced learning in Business English and assist in creating a positive success. The course is available at cost effective rate and the specialities for the program are detailed as follows :

Level 1 (Beginner) :

• Improve their English communication skills – speaking, listening, reading and some basic writing
• Gain more confidence in communicating in English
• Learn and refresh their memory and understanding of English grammar at work

Level 2 (Intermediate):

• Learn and refresh their memory and understanding on English grammar at work.
• Improve their English communication skills – speaking, listening, reading and writing
• Learn to use soft skills during the various business interactions in their working life
• Understand the impact of their role and responsibility as professionals representing their company at the workplace
• Gain more confidence in communicating in English

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Course Details

We provide platform for learning career centric programs. The faculties structure courses into detailed session for actualising students needs. The course specifications are as follows :

• Understand the foundation of psychology of group dynamics and how YOU can affect and are affected by the environment.
• Uncover your personal Colored Brain profile, how to capitalize on strengths and strategize to leverage weaknesses on others.
• Identify own leadership style to manage your team.
• Uncover your Emotional Drives and your internal motivational factor which is beyond money.
• Enhance your influential skills in managing and leading your team.
• Uncover your true personal identity and how to develop to be a purposeful leader.

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Course Details

Generational and Diversity Management Training Program is available with us for interested candidates. The attendees are served with individual care and guidance at affordable course fee. The course specialities are as follows :

• Increase competency level in leading and managing the Gen Y workforce.
• Increase awareness of different needs and expectations of each other based on different generations backgrounds.
• Enhance inter-personal skills to deal with each other.
• Explore solutions to overcome barriers and conflicts.
• Create opportunities, support and complement each other of different generation.

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Course Details

The intensive coaching program is dealt with diligence and support for superior leaning. We provide well researched comprehensive study material and practical sessions at affordable course fee. the key features for the program are as follows : 

• This course will enable participants to increase their cross-cultural competency levels in working with people from other countries. It is suitable for managers who are relocating on an overseas assignment or often travel abroad for business.
• It strives to sharpen sensitivities for cultural differences, dismantles prejudices, and helps to avoid common mistakes which can be negatively impact business relationships. Recommended for international managers who work in overseas and travel often.

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Course Details

We provide Customer Service training classes to our clients at affordable rate. Our highly qualified and reputed professional assist our students with proper guidance and the specialities that enriches the program are :

• Uncover how you process information genetically which form the basis of your communication style.
• Impress customers at first sight through the ability to communicate effectively, interpret body language and their needs.
• Connect with customers at the emotional level so you can retain them.
• Go beyond expectation in order to build customer loyalty.
• The workshop strives to retain a memorable sentiment in the minds of customers through your excellent service. This workshop is interactive and pack with fun games and activities.

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Course Details

We are established to serve our clients with best of learning. The candidates are delivered best learning support and conceptual understanding of all the topics. The course objectives cvare as follows :

• Instill a profound sense of change readiness and alertness within your organization.
• Instill a profound sense of ownership and initiative in individuals.
• Instill a sense of urgency to act and become a change agent.
• Instill the process for successful change in your organization

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Course Details

The organization leads to train participants with value-based learning and advanced tips and tools. It is a rigorous training program and the pupils are specified with expert guidance and comprehensive teaching. The course outcomes are :

• Develop techniques to ensure the best selection is made
• Shorten your interview time and gain advantage to screen out unsuitable candidates
• Fit the best person to the right scope of work in your organization
• Decipher the values, true intention and work styles of the candidates and know the person beyond what he / she says using the tools
• Supplement your company’s interview and recruitment methods and provide the missing gap for teamwork, environment and organization fit.
• Assist in internal recruitment for job transfer, re-location or re-assignment.

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Course Details

We are committed in valuing cultural diversity and aimed in cultivating potential for value-based learning.

The course objectives are as follows :

• Become aware of the expectations, needs, values and belief systems of the 3 generation of Malaysians in the country.
• Acquire knowledge and information on the unique characteristics of each of the 3 generation.
• Identify skills in creating synergies and managing potential conflicts when working together.
• Re-define strategies on how to connect, manage and engage each generation differently, especially Gen Y.

  Course Benefits are :

• Increase their competency levels in leading and managing a multi-generational workforce.
• Increase their understanding of the different needs and expectations of the 3 generations.
• Enhance their abilities to interact with each other.
• Apply creative solutions to bridge gap and overcome barriers and conflicts.

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Course Details

Creative Thinking and Communication Classes - This workshop strives to cover the foundation and concept of communication through discovering of self. The course features are as follows :

• Learn the foundation of brain genetic style of processing information.
• Do the Colored Brain Communications Psychometric Profiling Tool and discover your personal profile, strengths and weaknesses.
• Identify other people’s colored brain type and develop communication strategies to communicate with people.
• Develop skill to ask good and effective questions.
• Convert negative feedbacks to positive responses.

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Course Details

It is unique because of its innovative training methods that ensure practical exposure to actual industrial life, grooming the students to be realistic and effective in corporate careers. The course objectives are as follows :

• Assist senior executives to evolve as leaders and effectively handle senior management challenges in a cross functional context.
• To provide senior executives with frameworks for structuring their intuitive and practical understanding how to maximize group dynamics to evolve their people to higher levels of Engagement, Teamwork and Personal Passion.
• It covers 4 modules, this intensive program helps functional managers sharpen their decision-making skills and broaden their knowledge of the multi-generation and diverse workforce environment.

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Course Details

Online course for PMP preparation is provided here. Coursework is focused on the key topics and knowledge areas required for success on the exam. Our study strategy will increase comprehension and retention of key elements, while also providing students with practical information that can be applied immediately to the project work environment.

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Course Details

PMP Exam Preparation is done here. The 4-Day PMP-Prep classroom course is structured with the goal of providing students exactly what they need to pass the PMP exam. The course schedule will be as follows:

DAY 1: Introduction

• Project Management Framework 
• Project Integration Management 
• Project Scope Management (Section & Chapter Quizzes throughout the day. Homework assigned)

DAY 2: Project Time Management

• Project Cost Management 
• Project Quality Management 
• Project Human Resource Management (Section & Chapter Quizzes throughout the day. Homework assigned)

DAY 3: Project Communication Management

• Project Risk Management 
• Project Procurement Management 
• Project Stakeholder Management (Section & Chapter Quizzes throughout the day. Homework assigned)

DAY 4: Final Evaluation Test - Part I

• Concentrated Review
• Final Evaluation Test - Part II
• Review & Next Steps

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Course Details

Kaizen foundation course is compact course designed by this institute in association with the Kaizen institute. Detailed modular learning process is followed here by the tutors to let the students gain the maximum knowledge elements, essential for their professional upliftment.

Course contents:

• Evolution of Kaizen Thinking
• Standard Work
• Paradigms, Paradigm shifts
• SMED
• Kaizen Principles
• Kanban
• Understanding the 3 MUs
• Overview of Total Productive Maintenance (TPM)
• The 5S campaign I
• Autonomous Maintenance
• The 5S campaign II
• Planned Maintenance
• Understanding JIT (Just in time)
• Total Quality Management (TQM) - Basic quality tools
• Value stream mapping
• Total service Management
• Creating flow, cellular manufacturing
• Employee Engagement, Change Management

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Course Details

Here we providing a preparatory level training for the students preparaing for PMP certification. Compact learning procedures are provided here by the institution to the interested students. This is a meticulously designed professional program intended for the interested learners. Detailed modular learning process is followed here by the tutors to let the students gain the maximum knowledge elements, essential for their professional upliftment.

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Course Details

Primavera professional program is providede here for the interested students willing to pursue professional training in project management. Objective of this course is to build capability to manage large engineering projects over millions of activity to normal project among young and growing managers. Primavera helps the designers to save millions of dollars every day globally.

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Course Details

This is a compact course on project planning and management concepts. The course is designed to provide the participants with Project Management fundamentals. PPM concepts course is the preparatory training intended to provide insights into the knowledge areas of Project Management as defined by the Project Management Institution, USA.

Thorough knowledge on Project Management Concepts enables the professionals to understand the scope and handle projects efficiently in an organization.

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Course Details

We offer personalized coaching to our clients from acclaimed faculties at a lower cost compared. The specifications that are followed for the designed program are :

• Quality Tools for Continuous Improvement   
• How to Lead a Business Process Improvement Effort Quality
• Function Deployment: Adding Value to Products and Processes  
• The Benchmarking Course  
• Creating a Competitive Advantage Through Innovation  

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Course Details

We facilitate our students by providing appropriate information and specific learning. The specialities that are included in the program are as follows :

• Fundamentals of Inventory Management and Control  
• How to Plan and Manage Warehouse Operations 
• Effective Purchasing Management 
• Best Practice Procurement 
• Fundamentals of Shop Floor Control  
• Operations Management in Manufacturing  
• How to Manage Maintenance  
• Logistics and Supply Chain Management   
• How to Gain the Competitive Edge with JIT, etc

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Course Details

We provide coaching classes for Personal Development. The course is structured in detailed fashion and help our students in attaining success with best commitment support. The key specialities are :

• How to Earn Other People’s STAR (Support, Trust, Admiration and Respect) 
• It’s Easier to Win than Fail: Personal Development and Inner Motivation Skills    
• Time to Release Your Brakes : How to Develop a positive mental attitude and make all your dreams come true  2 
• Developing Your Personal Influence and Impact
• Transforming into a World Class Employee  
• Interpersonal Skills 
• Creative Thinking  
• Achieving Professional Excellence: Strategies for Self-Development, etc

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Course Details

The comprehensive training program is designed to develop students' self-efficacy and building confidence in advance learning process. The specifications for the program are listed as under :

• Partnering with Your Boss: Strategic Skills
• Time and Priority Management
• Effective Office Management   
• An Introduction to Business Principles  
• Fundamentals of Finance  
• Interpersonal Skills 
• Business Writing  
• Management Skills for Executive Secretaries & Administrative Assistants, etc

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Course Details

Human Resource Management - it is a comprehensive training program available with us for interested candidates at affordable course fee. The curriculum offers participants with a critical appreciation of business concern and structure of employee relations, operations, training and development, recruitment and current developments in employee relations policies. The objectives of the course are detailed below :

• Fundamentals of Human Resources    
• Today’s HR Professional: From Technician to Strategist 
• Aligning Talent Retention with Corporate Strategy  
• Creating the Learning Organization  
• Develop and Implement a Knowledge Management Program in Your Organization
• Internal Consulting Expertise (ICE) 
• Power to Train: Train the Trainer  
• Effective and Creative Trainers  
• How to Plan and Implement Effective Performance Appraisals Systems 
• How to Plan and Conduct Productive Performance Appraisals  

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