Help Center

MyPrivateTutor is the foremost educational portal in the Malaysia, connecting students with tutors, tutorial centers, and educational institutes since (Year). Operating under (Company name) and spanning 12 countries, MyPrivateTutor facilitates tailored tuition solutions, embodying a commitment to accessible and personalized learning.

Our commitment to your unwavering progress is at the core of our mission.

Education forms the cornerstone of a bright future, and its effectiveness is heightened through accessibility. MyPrivateTutor not only enables this accessibility but goes beyond to fulfill even more possibilities. Our journey began in 2002 with the fundamental mission of ensuring accessible and convenient education.

Equal access to education is a fundamental right for every individual. To achieve this, we must eliminate the obstacles that hinder this journey. You have the power to contribute to this mission.

Here's why partnering with us is the right choice:

• Well-Connected Network MyPrivateTutor stands as Malaysia’s largest educational portal, connecting students with tutors, tutorial centers, educational institutes, and coaching classes to meet all education-related needs. Our strong presence spans major Indian cities, and we also operate internationally across eleven countries.
• Large Academic Community: With a vast number of tutors and institutes, we create a significant academic community. More than a considerable number of verified tuition jobs are posted monthly. Our recognition is evident, consistently ranking among the top three results in Google searches for "Home Tutors" and "Private Tutors." Our monthly web visitors far surpass a substantial amount and continue to experience growth. Our efforts translate into your gains.
• Authentic Inquirie: Every student or institute requirement undergoes thorough verification by our dedicated team of executives. This ensures that every tuition enquiry or tutor detail you receive is authentic. We prioritize making your association with MyPrivateTutor smooth and productive.
• Simplified Faculty Recruitment: MyPrivateTutor offers the platform to recruit faculty for your institute. With a comprehensive database of tutor profiles, complete with educational certificates and accurate details, finding the best matches becomes seamless.
• Abundance of Features: Recognizing the challenges in finding the right student inquiries or faculty, we provide an array of features to simplify your search. Our effective filters and preference options streamline your search process, saving you valuable time.

We've taken a significant stride toward enhancing education's accessibility. Now, it's your turn to step forward and join hands in this transformative initiative.

Certainly, registering your institute with us comes at no cost. We enthusiastically invite individuals and entities seeking genuine solutions to sign up.

Rest assured, we prioritize and uphold your privacy. Your data remains safeguarded and is not shared with any third-party networks.

Signing up as an institute on MyPrivateTutor involves just two straightforward steps:

1. Click this link to access the registration form

2. A form with the following stages will appear:

• Institute Profile
• Upload Institute Logo
• Select Segment / Category
• Select any one Segment as Main Segment
• Select Subjects
• Contact Details

3. Once the details are given, complete the process by clicking on;Submit and Create.

Carefully complete each stage and follow the on-screen instructions to finalize your registration process.

If you require assistance during the registration, feel free to email us at [email protected] with your Profile ID.

Registration is absolutely free of cost.

The situation might arise due to several reasons, as outlined below:

• Unverified Email ID: Your Email ID may not have been verified by our customer support executive.
• Emails in Spam/Junk Folder: Emails could be landing in your Spam/Junk folder within your mailbox.

To troubleshoot this, follow these steps:

Firstly, review your Spam/Junk folder in your mailbox. You can disable the Spam filter to ensure the uninterrupted receipt of our Emails.

If the issue persists, reach out to (support mail id). Our customer support executive will promptly verify your Email ID and address any other concerns you may have.

Kindly provide your Profile ID to expedite the service.

Note: For Gmail users receiving MyPrivateTutor Emails in the "Promotions" tab, here's what you can do:

• Drag and drop the Emails from “Promotions” to “Primary”.
• Click "Yes" when prompted to apply the same action to all Emails from MyPrivateTutor.

In case you've misplaced your MyPrivateTutor login password, adhere to the outlined steps below:

• Navigate to the Login page of MyPrivateTutor.
• Click on Forgot Password.
• Provide your registered Email ID and select Submit.
• Proceed to your mailbox to find the password recovery Email.

If both your password and registered Email ID have slipped your memory, you can follow the steps below:

Compose an Email for password and Email ID recovery. Explicitly state:

• Your Name
• Profile ID
• Registered mobile number

Send this email to [email protected]. We'll respond promptly.

Indeed, as a free member, you can access student enquiries according to their availability. Depending on your profile, students can send you messages or request callbacks.

However, to gain access to contact details such as phone numbers and email addresses, you would need to upgrade to a premium membership or acquire tuition connects.

Yes, to access the contact details of students, you would need to make a payment. You have the following options to achieve this:

• Purchase Tuition Connects.
• Buy Banner ads to showcase your institute's information along with contact details on the tutor listing page's sidebar.
• Opt for Promote Listing to increase your visibility among students.

Yes, as a premium member, you will have the advantage of receiving student enquiries via email. Please keep in mind that the number of enquiries you receive will depend on their availability.

We regret to inform you that we do not permit any changes in the location after registration. It's important to enter your details accurately during the initial registration process.

However, you can always modify your chosen segments and subjects according to your preferences.

Yes, MyPrivateTutor has a reach across the following 19 countries

• UAE
• Qatar
• Malaysia
• Singapore
• Philippines
• Hong Kong
• Thailand
• India
• UK
• Kuwait
• Bahrain
• Saudi Arabia
• USA
• Canada
• France
• Spain
• Germany
• Netherlands
• South Africa

MyPrivateTutor's headquarter is located in Malaysia. Our operations are based at the following address:

2928 Redbud Ave, Oakville ON L6J 7J4, Canada

No, MyPrivateTutor does not offer any online tools for conducting classes.

To obtain free connects, follow the steps below:

• Upload your introductory video on your MyPrivateTutorprofile.
• Once the video is uploaded, our team will review it. If approved, 5 connects will be added to your account.

You can make use of Banner ads service to receive more direct enquiries. Here's what you need to know about banner ads:

• The dimensions of the banner ad will be 300*200 pixels.
• The banner ad will be displayed on the sidebar of the listing page in your chosen segment.
• You can add your institute's contact number on the ad to receive more direct enquiries.
• You also have the option to link your banner ad to your institute profile or your institute website to generate more leads and enquiries.
• If you're unable to provide a banner design, we can create one for you, free of charge.

Additionally, you can explore our Customize Newsletter or Email Marketing services.

For more information, you can contact us at  [email protected].

To view the contact details (for example, contact number and Email ID), you will need purchase tuition connects.

The "Profile Score" serves as an evaluative parameter on MyPrivateTutor, gauging the extent of completeness, pertinence, and legitimacy of your institute's profile. The core aim of your institute's profile on the platform is to showcase the offerings of your institution. Your profile particulars should encompass:

• Overview
• Specialties
• Faculty Information
• Segments & Subject Details

The credibility, thoroughness, currency, and quantity of these components collectively influence your Profile Score. The concise, itemized, and appealing details provided within all sections significantly enhance your likelihood of receiving student inquiries. A higher Profile Score is attained by presenting comprehensive and unique information, which subsequently boosts your prospects of securing tuition leads.

Furthermore, your Profile Score is influenced by the inclusion of the following:

• A logo
• Reviews and ratings
• A tagline
• Course particulars

Profile Score will naturally increase

To elevate your institute profile on MyPrivateTutor, consider the following steps:

• Upload your institute's logo. It makes your institute's profile authentic and reliable.
• You must provide complete details of what your institute specializes in, in the Overview section. Make sure your institute profile's Specialties section is unique and attractive. A precise qualification and experience specifics of your faculty improves your institute's chances of receiving ample tuition leads.
• Reviews play a major role in boosting your profile. Reviews from your previous students will help your prospective students to get an idea about your faculty's tutoring methods and their effectiveness.
• Providing group classes helps in improving your chances immensely as well.
• Keeping your institute's profile up-to-date is extremely important for receiving student enquiries.

Your profile must be complete. Leaving any section blank automatically reduces your Profile Score and consequently, your profile's visibility.

Enhancing your institute profile with elements like a logo and videos contributes to its overall completeness and authenticity. This, in turn, boosts visibility, elevates the "Profile Score," and enhances popularity on the listing page. Additionally, these additions can earn your institute redeemable credit points, further incentivizing the improvement of your profile's appeal and engagement.

The Overview section serves as an introduction to your institute, outlining its offerings and key details. This includes your institute's address, landmark, and operating hours.

The Specialties section is dedicated to showcasing your institute's distinctive features, facilities, and unique teaching approaches that set it apart. It's essential to communicate this information clearly and engagingly to capture the attention of prospective students.

In the Faculties section, you provide insights into your institute's faculty members, detailing their qualifications and experience. The more comprehensive and up-to-date this section is, the higher the likelihood of attracting tuition leads.

The Overview section is a crucial platform to introduce your institute and present a clear idea of its offerings. This section significantly influences students' shortlisting decisions, making precision and specificity paramount in detailing your institute's key features.

In the Overview section, it's important to include the following relevant information about your institute:

• Relevant matter about the institute
• The subjects it caters to
• The exams it prepares students for
• The location of your institute (Address and Landmark)
• The timing of your institute

By including these details in the Overview section, you provide essential information that helps students make informed decisions about your institute's suitability for their educational needs.

Here's an example

ABC Academy, conveniently located in the heart of (city), is dedicated to empowering students with a comprehensive and enriching educational experience. With a diverse range of subjects, including Mathematics, Science, English, and Social Studies, we offer tailored courses that cater to the unique learning needs of each student. Our expert faculty members are adept at preparing students for a variety of competitive exams, including SAT, ACT, and AP. Our commitment to excellence extends to our state-of-the-art facilities and interactive teaching methods, ensuring that students not only excel academically but also develop critical thinking and problem-solving skills. Join us at ABC Academy, where learning meets innovation.

Note: Please replace ABC Academy, (city), and other placeholders with the actual name and details of your institute for accuracy.

In our Specialties section, we take pride in our exceptional offerings that set us apart:

• Infrastructure
• Teaching approach
• Technology used for teaching, if any
• Exams conducted
• Special features of your institute

Here's an example:

At (Your Institute Name), we are committed to delivering a dynamic learning experience that integrates state-of-the-art technology, including free Wi-Fi for students. Our inviting library, accessible during open hours, offers a valuable resource for exploration and study. Each air-conditioned classroom is thoughtfully furnished with projectors to ensure an engaging and comfortable environment. With a deliberate focus on personalized attention, our class sizes are deliberately limited to under 20 students, promoting individualized growth. Weekly doubt-clearing sessions and regular assessments empower students to excel, guided by our esteemed faculty. Join us at (Your Institute Name) and embark on an educational journey that seamlessly combines technology, personalized learning, and expert instruction, setting the stage for success in all endeavors.

In the Faculty section, we take pride in introducing our highly qualified and experienced team of educators. Each member of our faculty brings a wealth of expertise in their respective fields, ensuring a comprehensive and enriching learning experience for our students.

Our tutors hold advanced degrees and certifications, coupled with a passion for teaching and a commitment to nurturing the potential within each student. With their extensive backgrounds and a proven track record of success, our faculty members are dedicated to guiding and inspiring students towards academic excellence and personal growth.

Here's why you should add a presentation on your institute's tutoring approach:

• Creating a PowerPoint Presentation (PPT) for your institute offers a valuable insight into your faculty's teaching approach, aiding prospective students in making informed decisions. This visual representation serves as a window into your institute's unique teaching methods, strategies, and learning environment. By showcasing your distinctive PPT, you not only enhance your institute's profile but also provide clarity and transparency, making it easier for students to choose your institute as their preferred learning destination. Your PPT acts as a powerful tool to highlight the strengths of your teaching approach and underscores your commitment to quality education.
• A PPT infuses lessons with engaging text and visuals, showcasing your unique tutoring approach. It's a powerful tool to stand out and convey your teaching methods effectively.
• Each approved PPT presentation earns you 50 redeemable credit points, allowing you to enhance and upgrade your institute profile for better visibility and engagement.
• Crafting an exceptional PPT presentation will expand your institute's appeal to students, leading to an increase in your institute's "Profile Score" and overall visibility.

NOTE : Please ensure that your PowerPoint presentation does not include any contact details to maintain privacy and security.

Reviews play a crucial role in showcasing your tutoring skills

• Positive reviews provide tangible proof of the effectiveness of your teaching strategies, reinforcing your expertise and methods.
• Prospective students often rely on reviews when making decisions, making a review-backed profile more appealing and likely to attract students.
• Profiles with reviews receive 150% more student enquiries, increasing your chances of successful student conversions.
• Each student review earns you 10 redeemable credit points, which can be utilized to enhance your profile further.

Requesting reviews from students is a straightforward process. Here's how to do it:

• Login to your tutor account.
• Click on Ask for Student Review under Student Reviews on your Dashboard.
• Enter the details of the students (name and Email ID; Mobile number is optional) who have benefited from your services.
• Click Submit.

We will reach out to them to gather reviews about your tutoring approach and services. Once the process is completed, our team will review the feedback and display it on your profile.

Here are the steps to follow:

1. Login to your tutor account.

2. Click on Credit Wallet under Wallets menu on your Dashboard.

3. Choose Add Course.

4. Now fill up all the details of the course and click on Submit.

Our Quality Assurance team will review the course, and once approved, it will become publicly visible. You will receive a notification once the course has been approved.

The uniqueness and appeal of your institute profile directly impact its visibility, thereby increasing the likelihood of receiving more tuition enquiries.

Here's how to achieve this:

• Logo Upload: Add your institute's logo to enhance the profile's authenticity.
• Completeness and Updates: Keep the institute profile complete and up-to-date.
• Engaging Overview and Specialties: Craft captivating and distinctive Overview and Specialties sections for an appealing profile that stands out.
• Faculty Details: Highlight the qualifications of your faculty, a crucial factor for students in profile shortlisting.
• Reviews and Ratings: Positive reviews boost profile visibility by up to 150%, attracting more student enquiries.

By implementing these steps, your institute profile can stand out and maximize its visibility.

Follow these steps to upload your institute logo:

• Login to your profile.
• Click on your profile name located at the upper right-hand corner of your dashboard.
• Click on My Profile and then click on Upload Photo.
• Browse for the image from your device and upload it.

Here's a step-by-step guide on how to search for tuition jobs:

• Login to your tutor profile.
• Once logged in, navigate to the dashboard.
• Locate and click on the Tuition Jobs section. This will display a list of available tuition job opportunities.
• The jobs will be sorted based on the most recent enquiries.
• You can further refine your search by using the filters provided on the left-hand sidebar. These filters include options such as Job Freshness, Location Preference, Segments, and Cities.

By following these steps, you can effectively search for and find tuition jobs that match your preferences and expertise.

Here's a step-by-step guide on how to search and apply for tuition jobs:

• Login to your tutor profile.
• Once logged in, navigate to the dashboard.
• Locate and click on the Tuition Jobs section. This will display a list of available tuition job opportunities.
• The jobs will be sorted based on the most recent enquiries.
• You can further refine your search by using the filters provided on the left-hand sidebar. These filters include options such as Job Freshness, Location Preference, Segments, and Cities.
• Once you've found tuition jobs that align with your preferences, select the jobs that match your criteria.
• Click on the Unlock Contact Details option. If you are a premium member, you will be able to see the student's contact information and get in touch directly.

Additionally, you can also choose to add an enquiry to your Watchlist. This allows you to save and view the details later, making it easier to keep track of potential opportunities

To review subscription details, follow these steps:

• Login to your tutor account.
• Locate the top menu bar on the page, then click on Upgrade Membership.
• On this page, you will see all subscription packages listed. It will include information about the benefits and cost of each membership option.
• If you wish to know more about a specific package, click on Proceed to obtain additional information.

By following these instructions, you can easily access and assess the details of your subscription.

MyPrivateTutor offers the following payment option for your convenience:

• Credit/Debit card payment through Stripe (For MPT UAE, Malaysia, Qatar)
• Credit/Debit card payment through Razorpay (For LP India)

This enables you to make payments securely using your credit or debit card through the Stripe payment gateway.

Tuition Connect is an access token that allows you to reveal the contact details of students who have posted their tutoring requirements on MyPrivateTutor. This mechanism facilitates the connection between students and tutors. When you use a Tuition Connect, one token is deducted from your wallet for each contact detail you unlock. This system streamlines the process of connecting tutors with potential students.

Here are a few additional details about Connects:

• Direct Contact: Connects can be utilized to directly reach out to students who have posted tuition job listings, facilitating direct communication between tutors and potential students.
• View Messages: Connects also enable you to view and respond to direct messages sent by prospective students who are interested in your tutoring services.
• PRO Badge: Upon purchasing Connects, you will earn a PRO badge on your tutor listing. This badge indicates your premium status, showcasing your commitment to connecting with students.
• Enhanced Visibility: Your profile will gain enhanced visibility as a result of having purchased Connects. It will be prioritized above FREE members' profiles in search results, giving you greater exposure to potential students.

To purchase Tuition Connects, follow these steps:

• Login to your tutor account.
• Find the top menu bar on the page, then click on Upgrade Membership.
• Under the Tuition Connects section, click on Proceed.
• Choose the desired quantity of Connects you wish to purchase.
• Click on Buy Now to complete the purchase process.

Following these instructions will allow you to buy Tuition Connects, enabling you to connect with students and enhance your tutoring opportunities.

The steps mentioned below will guide you through the process:

• Login to your tutor profile.
• Once logged in, navigate to the dashboard.
• Locate and click on the Tuition Jobs section. This will display a list of available tuition job opportunities.
• The jobs will be sorted based on the most recent enquiries.
• You can further refine your search by using the filters provided on the left-hand sidebar. These filters include options such as Job Freshness, Location Preference, Segments, and Cities.
• Once you've found tuition jobs that align with your preferences, select the jobs that match your criteria.
• Click on the Unlock Contact Details option. If you are a premium member, you will be able to see the student's contact information and get in touch directly. For every click, one connect will be deducted from your connect balance.

Credit points are a form of rewards granted for engaging in specific activities on MyPrivateTutor. These accumulated points are visible in your wallet and can be used to upgrade your membership. These points are also referred to as Credit or Reward points.

You can acquire Credit points through the following methods:

• Upload Photo - 5 points
• Upload Intro Video - 20 points
• Invite a friend - 10 points
• Ask for Student Reviews - 10 points
• Upload Certificate - 15 points
• Upload Address/ ID proof : 5 points
• Upload notes:  50 points/note
• Upload PPTs : 50 points/PPT
• Submit Testimonial : 100 points
• Answare a Question :  5 points
• Best Answare: 25 points
• Upload Course:  10 Points

1 credit point = 0.1 MYR

The credit points you accumulate will be showcased in your Credit Wallet and can be utilized to purchase subscriptions

Here's the process:

• Login to your tutor account.
• Locate the top menu bar on the page, then click on Upgrade Membership.
• On this page, you will see all subscription packages listed. It will include information about the benefits and cost of each membership option.
• Select the package as per your preference and click on Proceed
• Select the plan and click on Pay Now
• Navigate to the section labeled Redeem Credit Point and input the quantity of points you wish to redeem.

NOTE: You can redeem a maximum of 50% of the gross amount.

No, you can access students' contact details only after successfully completing the payment process.

Throughout the subscription period, you will receive all tuition enquiries that match your chosen categories, segments, and location preferences. The quantity of tuition enquiries you receive may vary based on availability.

You can receive daily enquiries without any limitations. However, the quantity of enquiries you receive might fluctuate based on availability.

Access to students' contact details is only available through payment. You can opt for our Premium Membership plan or purchase Tuition Connects. Additionally, you have the option to buy Text Box ads, which will display your ad with contact details on the sidebar of our tutor listing page, enabling you to receive direct student enquiries.

We do not offer refunds for tuition connects in the event that a specific tuition opportunity is no longer available.

We assure you a substantial number of tuition enquiries, contingent upon availability. However, occasional discrepancies might occur due to:

• Profile Accuracy: Incorrect profile information.
• Profile Completion: An incomplete profile.

In such cases, we recommend thoroughly reviewing and amending your profile information. Completing your profile is essential.

Strategically selecting segments and subjects is crucial for optimal results. Narrowing segments limits enquiries, so consider including relevant subjects to broaden your prospects.

If issues persist, feel free to contact our customer support at [email protected] for assistance.

While MyPrivateTutor does not offer a money-back guarantee, it's important to note that the likelihood of encountering such a situation is very low as the enquiries posted on our platform are genuine and verified.

Before registering with us, we strongly advise you to carefully review the Terms and Conditions of MyPrivateTutor.

We do not claim any commission from the fees that you have received from your students directly. Therefore, you need not pay anything except the premium subscription fees or tuition connect fees.